Shipping & Delivery Policy

Shipping & Delivery Policy

Last updated: 23 October 2026

This policy explains how Shen zhen Carkeat Co., Ltd. (“Carkeat”, “we”) ships orders placed on carkeat.com. It applies alongside our Terms of Service, Refund & Return Policy and Privacy Policy.

1. Where we ship

We ship worldwide from our facility in Shenzhen, China. You can view shipping options and costs for your destination at checkout.

2. Order processing time

Orders are typically processed and dispatched within 1–3 business days after payment is confirmed. For large, made-to-order, or bulk B2B orders, additional lead time may be required; we will confirm the expected dispatch date with you before shipping.

3. Delivery methods and estimates

We use reputable international express and freight carriers (for example DHL, FedEx, UPS or SF International, and postal services where appropriate). Delivery time depends on destination and the method selected at checkout:

  • International express (air): commonly around 3–7 business days after dispatch for most destinations.
  • Economy / postal: longer, commonly 7–20 business days depending on the destination country.
  • Sea / bulk freight: for large orders, quoted individually.

These are estimates, not guarantees. Transit times may be affected by customs, remote areas, weather, and other factors beyond our control.

4. Shipping costs and free shipping

Free shipping: we offer free standard shipping on orders over USD $75, available worldwide.

Other shipping charges are calculated at checkout based on destination, package weight and dimensions, and the selected method. For wholesale or bulk enquiries, contact sales@carkeat.com for a shipping quote.

5. Tracking

Once your order is dispatched we will send the tracking number by email so you can monitor delivery.

6. Customs, duties and import taxes

For international orders, the buyer is the importer of record and is responsible for any import duties, taxes (VAT/GST) and customs clearance fees charged by the destination country, unless we have agreed otherwise in writing. We mark packages with accurate commercial documentation.

7. Delivery addresses and failed delivery

Please provide a complete, deliverable address. If a shipment is returned, lost in transit due to incorrect details, or cannot be delivered, reshipping or return fees may be borne by the buyer. Carriers usually make limited delivery attempts before a package is returned.

8. Delayed or lost shipments

If your order is late or appears lost, contact us at sales@carkeat.com with your order number. We will investigate with the carrier and, where a parcel is confirmed lost, arrange a reshipment or refund in line with our Refund & Return Policy.

9. Contact

  • Company: Shen zhen Carkeat Co., Ltd.
  • Address: No.3, Road 13, Area B, AiLian, Longgang District, Shenzhen, China
  • Contact person: Roger Loh
  • Email: sales@carkeat.com