Refund & Return Policy

Refund & Return Policy

Last updated: 23 October 2026

This policy explains how Shen zhen Carkeat Co., Ltd. (“Carkeat”, “we”, “us”) handles refunds and returns for orders placed through carkeat.com. Please read it together with our Terms of Service and Privacy Policy.

1. Contact

For any refund or return request, email sales@carkeat.com with your order number and a short description of the issue (photos are helpful for damage or defect claims).

  • Company: Shen zhen Carkeat Co., Ltd.
  • Address: No.3, Road 13, Area B, AiLian, Longgang District, Shenzhen, China
  • Contact person: Roger Loh
  • Email: sales@carkeat.com

2. Eligibility window

You may request a refund within 7 days of delivery. Requests submitted after this window are handled case by case and are not guaranteed.

3. Quality issues, damage in transit, wrong item

If you received a defective, damaged, or incorrect item:

  • We will issue a full refund or provide a free replacement, at your election where feasible.
  • You are not charged any return shipping for these claims.
  • In most cases no physical return is required: to save you the hassle and cost, we may ask you to destroy or dispose of the affected goods and confirm this to us (a photo is usually enough) before we release the refund.
  • For certain components we may additionally run the supplier or manufacturer warranty process.

4. Change-of-mind (no-reason) returns

If you changed your mind or ordered the wrong item:

  • Returns are accepted within 7 days of delivery for unopened, unused items in original packaging.
  • Return shipping is at the buyer’s cost; we recommend a trackable service.
  • Original outbound shipping fees are non-refundable.
  • Refunds for change-of-mind returns are issued after we receive and inspect the item.

5. Non-returnable items

  • Custom, made-to-order, or cut-to-length / de-reelled items.
  • Items already installed, soldered, programmed, or otherwise activated.
  • Downloadable files, licenses, and services once delivered.
  • Items that are not defective and were correctly supplied per your order.

6. How refunds are paid

Approved refunds are returned to the original payment method within 10 business days of approval. Your card issuer, bank, or payment provider may need additional time to post the credit.

7. Exchanges

If you need a different part number or quantity, contact us before returning; we will arrange an exchange or a corrected order where stock allows.

8. Chargebacks and disputes

We ask that you contact us first — most issues are resolved quickly by email. If a dispute cannot be resolved between the parties, see the governing-law clause below.

9. Governing law and dispute resolution

This policy is governed by the laws of the People’s Republic of China. Any dispute arising out of or in connection with your order shall be submitted to the Shenzhen Court of International Arbitration (SCIA) for arbitration, which shall be final and binding.

10. Changes to this policy

We may update this policy from time to time. The current version is always posted at carkeat.com/refund-policy/.